Troubleshooting

Find what's wrong, then follow the steps.

Playing online

Online isn't in the game modes

You’ll seeSign in to Game Center in Settings to play online.

Online appears in Game mode only while you're signed in to Game Center; check your settings.

  1. In the Settings app, sign in to Game Center with your Apple Account.

  2. Return to Pounce and open Game. Online appears beside vs AI and Pass & Play.

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My match says Waiting for a player

You’ll seeWaiting for a player

No one else is looking for a match yet: wait for a challenger, or invite a friend.

  1. Wait for someone to join. The match stays in Your matches, and their name replaces Waiting for a player.

  2. To play a friend instead, tap Invite a friend and choose them in Game Center.

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Pounce can't reach Game Center

You’ll seeCannot reach Game Center. Check your connection and try again.

You’ll seeMatchmaking Failed

Online play needs a connection to Game Center; reconnect and try again. Pounce takes back any move that didn't send.

  1. Check that Wi-Fi or mobile data is working.

  2. Repeat your move, or tap Play someone new again.

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A match needs a newer version of Pounce

You’ll seeThis match was saved by a newer version of Pounce. Update the app to keep playing.

A newer version of Pounce saved this match, so this copy can't read it.

  1. Update Pounce from the App Store.

  2. Open the match again from Your matches.

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I want to leave an online match

You’ll seeResign This Match? It counts as a loss.

Resigning ends the match as a loss. To step away without resigning, tap the round Matches button; the match waits in Your matches.

  1. In the match, open Game and tap Resign this match. Or swipe left on it in Your matches and tap Resign.

  2. Tap Resign to confirm. To clear a finished match, swipe left on it and tap Remove.

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On this device

My game started over

Changing a rule (board size, blocked tiles, pounces per player, or AI difficulty) starts a new game; finish first, or switch modes to set it aside.

  1. Finish the game you're in before changing a rule.

  2. To set a game aside, switch Game mode; switching back picks it up.

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I can't change the pounce limit

Pounces per player is hidden against the AI, where each side gets 2; switch to Pass & Play or Online to set it.

  1. In Game → Game mode, choose Pass & Play or Online. Pounces per player appears under Board Configuration.

  2. Choose 1, 2, or 3. During an online match, the change applies to your next match.

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I can't hear any sound

Pounce is silent when Sound is off or your device is on silent; check both.

  1. In Look & Feel, check that Sound is on.

  2. Take your device off silent and turn the volume up.

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Still stuck? Write to support@mrjackdaw.com or visit mrjackdaw.com/contact.